Privacy Policy
Effective Date: January 1, 2024
Last UpdateD: January 23, 2026
This Privacy Policy explains how SquirrelBoxes.com (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website (the “Site”), contact us, or make a purchase.
1) Information We Collect
Information you provide
We may collect information you provide directly to us, including:
Contact information (name, email address, phone number)
Shipping and billing information (address)
Order information (items purchased, order notes, order history)
Customer support messages (including anything you submit through our contact forms)
File uploads you submit through our forms (for example, photos for damaged-item claims)
Information collected automatically:
When you use the Site, we may collect certain information automatically, including:
Device and usage information (IP address, browser type, device type, operating system, pages viewed, clicks, and referring/exit pages)
Cookies and similar technologies used for site functionality, analytics, and performance
2) How We Use Your Information
We use information to:
Process purchases, payments, and fulfill orders
Provide customer support and respond to inquiries
Manage returns, replacements, and damaged-item claims
Improve the Site’s performance, usability, and customer experience
Detect, prevent, and investigate fraud, abuse, and security issues
Maintain records for business, accounting, and legal purposes
3) Payments and Checkout
We use third-party payment processors to handle payments on the Site. Payment processing is handled by:
Authorize.Net
PayPal
When you make a purchase, your payment information is collected and processed by the payment processor in accordance with their policies. We do not store full payment card numbers on our servers.
Payment transactions are processed by Authorize.Net and/or PayPal and are subject to each provider’s terms and privacy practices. Depending on your payment method, your bank or card issuer may also receive transaction details and may impose additional terms. We receive confirmation and limited transaction details (such as payment status and an order reference) to help us process and support your order.
4) Print-on-Demand Apparel via Printify
Some apparel items sold on the Site are produced and fulfilled through Printify. When you purchase a Printify-fulfilled product, we may share necessary order information (such as your name, shipping address, item details, and order notes) with Printify and its production/fulfillment partners for manufacturing, shipping, and customer service.
5) Cookies, Analytics, and Marketing Tools (Including Lucky Orange)
We use cookies and similar technologies for site functionality (such as cart and checkout), analytics, and performance.
Lucky Orange (Analytics & User Experience Tools)
We use Lucky Orange to better understand how visitors interact with the Site so we can improve usability and performance. Lucky Orange may collect information about your device and interactions with the Site, such as pages visited, scrolling, clicks, mouse movements, and approximate location (based on IP address). Lucky Orange may use cookies and similar technologies to provide these services.
Session Recordings and Heatmaps
Lucky Orange may provide heatmaps and session replays of visitor interactions. These tools are intended to help us diagnose issues and improve the Site experience. We do not intend to collect sensitive personal information through these tools. You should avoid entering sensitive information (such as full payment card details, account passwords, or medical information) into non-payment fields on the Site.
Your Choices
You can limit or block cookies through your browser settings. You may also use browser privacy controls (such as tracking protection features) to reduce analytics and similar tracking. Disabling cookies may impact Site functionality.
6) How We Share Information
We may share information in limited circumstances, including:
Service providers who help us operate the Site or provide services (hosting, website tools, analytics, customer support tools, and user experience providers such as Lucky Orange)
Payment processors (Authorize.Net and PayPal) to process transactions
Fulfillment and shipping providers, including Printify for print-on-demand items
Legal and safety purposes, such as complying with legal obligations or protecting rights and security
Business transfers, such as a merger, acquisition, or sale of assets
We do not sell your personal information in the traditional sense.
7) Data Retention
We retain personal information as long as necessary to provide services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Order records may be retained for accounting and tax purposes.
8) Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9) Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
10) Your Rights and Choices
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. To make a request, contact us using the information below. We may need to verify your identity before fulfilling requests.
11) Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.
12) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and reflected by the “Last Updated” date above.
13) Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: [info@squirrelboxes.com]